Terms and Conditions
Terms and Conditions
Welcome to VELUNZA. By using our website and making a purchase, you agree to these Terms and Conditions.
1. General Information
VELUNZA offers products for purchase through its online store. We reserve the right to update or change these Terms and Conditions as necessary, in compliance with applicable law.
2. Products and Prices
We strive to present product information, images, and features as accurately as possible. Product colours and appearance may show slight differences depending on the device used.
All prices displayed in the store are indicated in euros (€). The applicable price is the one shown at the time of placing the order.
3. Orders
After placing an order, the customer will receive a confirmation with the respective details. The acceptance and processing of the order are subject to product availability and payment confirmation.
Should there be any issue with the order, we will contact the customer.
4. Payments
Payments are processed using the methods available at our store's checkout. The available options may vary over time.
5. Shipping and Deliveries
Delivery times and other conditions are available on our "Shipping" page.
The customer is responsible for correctly providing the necessary information for the order delivery.
6. Returns and Refunds
The conditions applicable to returns, right of free resolution, and refunds are described on our "Returns and Refunds" page.
7. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, you should contact us via the "Contact Us" page, providing your order details and the issue found.
8. Responsibility
VELUNZA undertakes to provide the service in accordance with applicable legislation. Nothing in these Terms and Conditions is intended to exclude or limit rights legally granted to the consumer.
9. Intellectual Property
The content available on this website, including texts, graphic elements, logos, and other materials belonging to VELUNZA or used with proper authorisation, may not be reproduced or misused.
10. Contact
For questions related to orders, products, or store usage, you can contact us via the "Contact Us" page.
11. Applicable Law
These Terms and Conditions are governed by Portuguese law and applicable consumer protection regulations.
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